Jackie Newsom, M.S.

A member of CEI's professional consulting staff, Jackie Newsom has over 20 years' experience as a customer service administrator, information systems manager, trainer, and consultant in all aspects of management communication. Her common sense approach to problem solving, coupled with her information technology savvy, has contributed to her success in designing training programs that really help people and organizations build excellence, particularly in customer service, time and priority management, change management, and leadership development.

Jackie's delivery style is highly energetic and interactive. Organizations like Southern California Edison, the County of Los Angeles Department of Public Works, the Los Angeles Department of Water and Power, the Community Redevelopment Agency of Los Angeles, and the University of California, Irvine have all benefited from her training and consulting services. A popular speaker and educator, Jackie Newsom is invited back by her clients time after time.

Jackie earned a Bachelor of Science in Business Administration from California State University, Dominguez Hills and her Master of Science in Systems Management from the University of Southern California. She is currently a practitioner faculty member of the University of Phoenix in the College of Information Systems and Technology. Jackie is a member of the American Society for Training and Development and the International Customer Service Association.