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What Makes You Tick? What Ticks You Off?
Building Team Communication
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Effective managers and leaders know how important teamwork is to their organization's success. They also recognize that American culture doesn't naturally reinforce team behaviors. "If you want something done right, do it yourself" is the guiding principle in most "rugged individualistic" workplaces in this country.

Team-oriented managers know that to get people thinking as leaders and working together as a team, they need to build their communication skills and attitudes toward people. This involves understanding team process and collaboration, respecting the diversity of strengths and abilities, and handling disagreements and conflict productively. These are the elements of good leadership and the fundamentals of teamwork.

At Communication Excellence Institute, we have been working with organizations for over 25 years to create effective leaders and team cultures. To do this, we offer a special seminar to enhance collaborative skills, leadership acumen, and methods for handling differences of opinion.

In the morning session, "What Makes You Tick?", we lead participants to:

  • Identify the behaviors exhibited by the most highly functioning leaders.
  • Understand their distinct communication styles as measured by the Myers-Briggs Type Indicator™.
  • Enlist the power of different styles and strengths to build success.
  • Learn the subtle differences between individual responsibility and teamwork through the "Broken Squares" exercise.

In the afternoon session, "What Ticks You Off?", we help participants to:

  • Discover their preferred ways of dealing with conflict, as measured by the Thomas-Kilmann Conflict Mode Instrument™.
  • Practice techniques for handling criticism in a professional manner.
  • Grasp the importance of holding each other accountable for achieving team goals.

The course is based on solid research in team communication and leadership theory and practice, and involves each participant in an interactive "hands-on" learning experience.

Organizations that have offered this course comment that participants improved their leadership and interpersonal skills, and significantly reduced the intensity and frequency of conflict within their teams and in the organization as a whole.

The fee for What Makes You Tick? What Ticks You Off? Building Team Communication is $3,950, plus the cost of any copyrighted instruments used, for a full day for up to 20 participants. Additional participants beyond 20 are $100 each.

For more information on this course and other CEI communication programs, please call the Institute at (800) 410-4CEI (4234) or e-mail us at



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