They know that for their staffs to enhance their communication effectiveness, they must understand their personal styles, with their plusses and minuses, and hone their "people skills," especially in conflict.

At Communication Excellence Institute, we have developed a special seminar to address employees' communication styles and methods for handling conflict.

In the first session, "What Makes You Tick?", we lead participants to:

• Understand their distinct communication styles as measured by the Myers-Briggs Type Indicator™.
• Apply the results of this instrument to actual communication challenges they face every day.
• Learn to "read" body language and attitudes of other people and to adjust their own verbal and nonverbal communication to the situation.

In the second session, "What Ticks You Off?", we help participants to:

• Discover their preferred ways of dealing with conflict, as measured on the Thomas-Kilmann Conflict Mode Instrument™.
• Develop sharper listening behaviors and an openness to others' ideas.
• Give and take criticism without resentment.

The course is based on solid research in communication theory and practice, and involves each participant in an interactive "hands-on" learning experience.

Organizations that have offered this course comment that participants improved their interpersonal relationships and significantly reduced the intensity and frequency of conflict within their teams and in the organization as a whole.

The fee for What Makes You Tick? What Ticks You Off? Effective Communication in the Workplace is $3,950, plus the cost of any copyrighted instruments used, for a full day for up to 20 participants. Additional participants beyond 20 are $100 each.

For more information on this course and other CEI communication programs, please call the Institute at (800) 410-4CEI (4234) or e-mail us at cei@talk2cei.com