ELECTRONIC COMMUNICATION IN BUSINESS TODAY
 
HOW TO KEEP FROM PUTTING YOUR FOOT IN YOUR MOUTH AT THE SPEED OF LIGHT!

With information moving faster and faster through the electronic media today, there is greater need than ever for effective, clear, and courteous communication.

Managers need to know when and how to use e-mail, voice mail, and the telephone itself to their greatest advantage. Otherwise, they can truly find themselves with their feet in their mouths—and their colleagues at their throats—all at lightning speed.

At Communication Excellence Institute, we have designed a half-day workshop on using the electronic communication media in organizations. Through interactive exercises based on the latest research in electronic communication, participants learn the power and pitfalls of the newest media for connecting people.

In Electronic Communication in Business Today, CEI experts in electronic media and communication skills lead participants to:

• Understand the powers and subtle traps of e-mail.
• Construct well organized, clear e-mail messages that balance courtesy with efficiency.
• Prevent "flame" and memo wars by expressing respect for another person's point of view.
• Leave clear, detailed voice-mail messages that encourage the receiver to call back.
• Make the best possible impression on callers by answering incoming calls effectively.
• Screen calls to help others avoid unwanted interruptions.
• Defuse uncomfortable and hostile calls.
• Initiate calls with poise, friendliness, and clear diction.
• Match the medium to the message—whether face-to-face, over the phone, in a memo, via e-mail, through "snail mail," with a handwritten note, or in a fax.

This course is based on solid research in communication theory and practice, and involves each participant in an interactive "hands-on" learning experience.

Organizations that have offered this course comment that participants improved their communication through the electronic media, understood their company's expectations for e-mail use, and significantly enhanced their ability to interact with their colleagues, superiors, and subordinates.

The fee for Electronic Communication In Business Today: How To Keep From Putting Your Foot In Your Mouth At The Speed Of Light! is $2,950, plus the cost of any copyrighted instruments used, for a half day for up to 20 participants. Additional participants beyond 20 are $75 each. This seminar can be customized for each client, focusing on the particular communication medium—e-mail, voice mail, or telephone—in most need of attention by the client.

For more information on this seminar, please call the Institute at (800) 410-4CEI (4234) or e-mail us at cei@talk2cei.com.